TL;DR

IT Support: Providing first- and second-level support for hardware, software, and system issues to 90 employees across 5+ countries with an accent on asset and tool management, and IT security compliance. Focus on conscientious ticket management, maintaining IT documentation, and supporting company-wide tool rollouts.

Location: You can work remotely, with an option to use the office in Berlin.

Company

%hirify_global% is a remote-first scaleup providing technology to make charitable giving more cost-efficient and successful for organizations like Save the Children and WWF.

What you will do

Provide first- and second-level IT support to all employees for hardware, software, and system issues.
Track, manage, and maintain IT assets across the company, including installation and configuration.
Support company-wide rollouts of tools and updates, and manage Google Workspace and SaaS productivity software.
Maintain IT documentation and ensure compliance with IT security policies and best practices.
Communicate proactively with colleagues and external service providers via various channels.

Requirements

Relevant professional experience in a similar field.
Experience with macOS and MDM solutions like Kandji.
Experience in a UNIX environment and with Google Workspace.
Experience with LDAP, SCIM, and SSO.
Experience working with Asset Management and SaaS Management Platforms.
Knowledge of current hardware and software.
English: C1 level required, both spoken and written.

Culture & Benefits

Enjoy flexibility around your working time and place, with flexible schedules and temporary working abroad options in a remote-first setup.
5 weeks paid annual leave plus additional PTO days and your birthday as PTO.
Part of the Pledge 1% initiative, offering sabbatical options and yearly educational leave.
Free access to psychological counselling via Instahelp.
Perks of a scaleup: short decision paths, transparent communication, and regular team events, plus one workation per year.
Project autonomy and space for personal development from the beginning.