Customer Support Agent (Arabic)

TL;DR

Customer Support Agent (Arabic): Ensuring clients receive support and proactively improving processes for a fintech company with an accent on compliance with financial regulations and full ownership of client experience. Focus on managing client inquiries, coordinating with internal teams, and improving overall efficiency in client onboarding.

Location: Hybrid in Sharjah

Company

hirify.global is a global fintech company on a mission to build an ethical, accessible, and interest-free financial system.

What you will do

• Serve as the first point of contact for clients on live chats, calls, and support emails.
• Ensure all communication is compliant with financial regulations, maintaining top priority.
• Take full ownership of the client experience and support.
• Manage client complaints and respond to inquiries by coordinating with various internal teams.
• Ensure open tickets are closed within approved SLAs.
• Proactively identify new ways to improve efficiency and overall processes.

Requirements

• Excellent English speaking and writing skills.
• Excellent Arabic reading and speaking skills.
• 2-4 years of work experience, preferably in customer services.
• Available to work evenings and weekends as per the schedule/shift rotation.

Nice to have

• Previous experience with CRM systems like Zendesk.

Culture & Benefits

• Work for a global fintech company building an ethical and accessible financial system.
• Opportunity to solve complex problems and empower clients.
• Receive training to provide necessary support while adhering to regulatory restrictions.
• Be part of a team driven to build products once deemed impossible.
• Contribute to improving efficiency and overall processes.