Senior Software Engineer, Customer Service (AI)

TL;DR

Senior Software Engineer (AI): Building and optimizing customer service tech solutions with an accent on integrating existing software with AI-enabled tooling. Focus on designing and implementing features for a modern tech stack and collaborating with stakeholders.

Location: Remote or hybrid, with an option to work from the Boston office. Requires US work authorization; hirify.global does not sponsor visas or permanent residence.

Salary: $158,000–$190,000 annually

Company

hirify.global is a leading food for work technology company in the US, connecting workplaces to over 100,000 restaurants nationwide.

What you will do

• Lead the design and build of services and features for the customer service tech stack transformation.
• Collaborate with Staff Engineers, Product, and Salesforce experts.
• Balance quality and speed on company priorities.
• Mentor developing engineers.

Requirements

• 5+ years of professional development experience, with a focus on backend technologies (Go, Ruby on Rails, Java, or similar).
• Experience integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, or HubSpot.
• Demonstrated success designing and consuming APIs (REST or GraphQL).
• Working knowledge of relational SQL databases (e.g., PostgreSQL).
• Quality mindset including automated testing, clean code, code reviews, and CI/CD basics.
• Practical experience using feature flags, telemetry, and safe rollout techniques.
• Track record of collaborating with Product and Design.
• Must have US work authorization; visa sponsorship is not provided.

Nice to have

• Exposure to contact center tooling like Twilio and Amazon Connect.

Culture & Benefits

• Market competitive salary and stock options.
• 12 paid holidays and flexible PTO.
• 401K with company match, health/dental/FSA, long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work model (Boston office or home).
• Opportunities for career growth in an innovative environment.