TL;DR

Intern, Customer Support Engineer: Assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems with an accent on cloud and data center environments. Focus on technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.

Location: Hybrid role based in Santiago, Chile

Company

%hirify_global% is a global tech-enabled services company headquartered in Palo Alto, California.

What you will do

Communicate efficiently and effectively with customers.
Own customer communications and issues from initial contact until resolution.
Become an encyclopedia of knowledge about relevant products and their capabilities and common application.
Solve technical problems for customers on a daily basis while ensuring all customers have a great experience.
Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team.
Learn, document, and share knowledge with others.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or similar.
Strong data analysis, critical thinking, and problem-solving skills.
Outstanding communication skills in English which is our common language and will be required for day-to-day operations.

Culture & Benefits

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Hiring process

Meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have!
Then you’ll meet the hiring team and the executive of the area.