Customer Account Manager, SMB (Automotive)

TL;DR

Customer Account Manager, SMB (Automotive): Building and expanding relationships with SMB customers by cross-selling and up-selling additional licenses, add-ons, and new products with an accent on defining new sales strategies and driving deeper product adoption. Focus on managing a high-quality pipeline, communicating thoughtful solutions, and understanding customer needs within the automotive industry.

Location: Hybrid role with in-office expectations 2 days/week in Larkspur, California, U.S.

Salary: $60,000–$70,000 base salary annually (plus uncapped commission target of $50,000+ annually).

Company

hirify.global is the leading cloud-based auto-repair shop software company focused on streamlining operations for auto shops.

What you will do

• Build and maintain a pipeline of high-quality opportunities within the SMB customer base.
• Define and execute new sales strategies to showcase hirify.global's impact.
• Identify software engagement areas, drive deeper adoption, and up-sell/cross-sell products.
• Communicate accurate and realistic forecast information to management.
• Empathize with customers, understand their needs, and recommend thoughtful solutions.

Requirements

• Hybrid role, with in-office expectations 2 days/week in Larkspur, California.
• 2+ years of sales experience, preferably at a technology company, with a track record of top performance.
• Experience managing month-to-month and multi-annual contracts with multiple products.
• Ability to understand hirify.global's technology platform and build customer relationships.
• Demonstrated passion for the startup community and new technology businesses.
• Superior verbal and written communication skills with charisma, empathy, humility, and humor.
• Willingness to travel 20-30% with onsite visits to clients.

Culture & Benefits

• Medical, dental, vision, life insurance, short-term and long-term disability.
• Employee assistance program and reimbursement for a personal health and wellness membership.
• Generous parental leave and 401(k) available upon hire.
• 11 paid holidays and flexible time off.
• Matching donations for approved charitable organizations and group volunteer efforts.
• Company stock options are included in addition to base compensation.