TL;DR

Technical Support Engineer (SaaS): Providing guidance and consulting to customers to ensure their success with Pendo's web and mobile features with an accent on prompt responses and accurate technical support. Focus on debugging customer issues, creating test cases for developers, and contributing to knowledge documentation.

Location: Sheffield, UK or London, UK Office

Company

Pendo improves society's experience with software by providing a simple way to understand and attack what truly drives product success.

What you will do

Answer customer questions through the support queue.
Be the voice of the customer to the Product and Engineering organizations.
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds.
Take ownership of pushing cases to resolution, including working with developers.
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation.

Requirements

2+ years of professional experience working in a customer-facing role.
2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development.
Applied coding knowledge - Front End or API.
Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses).

Nice to have

Highly empathetic and passionate about helping others at a moment’s notice.
Reliable and active team member.
Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge.

Culture & Benefits

Join one of the fastest-growing startups, supported by best-in-class institutions.
Gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future.
The culture is passionate, dynamic, and fun.