Technical Support Consultant (Trading)

TL;DR

Technical Support Consultant: Delivering outstanding technical support via emails and chats with an accent on building strong customer relationships and maintaining a deep understanding of client solutions. Focus on handling sensitive customer data securely and communicating with developers and cross-functional specialists.

Location: Fully remote

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support across diverse industries.

What you will do

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices and meet KPIs.
• Communicate with developers and cross-functional specialists.

Requirements

• Excellent English communication skills (C1 level).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms (e.g., TradingView, TradeStation, NinjaTrader).
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• CRM systems expertise.

Culture & Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time.
• Responsive leadership interested in your development.
• A culture built on trust, with no time-tracking requirements.