TL;DR

Technical Support Consultant: Delivering outstanding technical support via emails and chats with an accent on building strong customer relationships and maintaining a deep understanding of client solutions. Focus on handling sensitive customer data securely and communicating with developers and cross-functional specialists.

Location: Fully remote

Company

%hirify_global% is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support across diverse industries.

What you will do

Deliver outstanding technical support via emails and chats.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest customer happiness practices and meet KPIs.
Communicate with developers and cross-functional specialists.

Requirements

Excellent English communication skills (C1 level).
Experience in a technical support role.
Experience with VPS setup and management.
Strong understanding of Windows Server administration.
Familiarity with trading platforms (e.g., TradingView, TradeStation, NinjaTrader).
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

CRM systems expertise.

Culture & Benefits

Flexible schedule.
Opportunity to cooperate fully remotely.
Inclusive international environment.
Compensation in USD.
Balance between project workload and personal time.
Responsive leadership interested in your development.
A culture built on trust, with no time-tracking requirements.

Technical Support Consultant (Trading)