Customer Account Manager (Strategic)

TL;DR

Customer Account Manager (Strategic): Owns relationships with strategic customers, guiding them through adoption to expansion, driving business impact and long-term success. Focus on orchestrating internal and customer teams, solving challenges, and ensuring customers achieve tangible outcomes with hirify.global.

Location: Hybrid in London, UK

Company

hirify.global helps thousands of companies like OpenAI, NVIDIA, Mercedes and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers.

What you will do

• Maintain functional and process knowledge of hirify.global products and services.
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers.
• Develop and execute account strategies that connect customer objectives with hirify.global’s mission.
• Build trusted relationships with executive sponsors and technical leaders, embedding hirify.global into their hiring and workforce planning.
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success.

Requirements

• Bring 5+ years of Saas enterprise account management experience.
• Known for your grit and curiosity, you stay resilient through challenges.
• Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers.
• A strong communicator and collaborator, you simplify complex ideas.
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact.
• Highly organised and outcome-driven, you manage multiple enterprise accounts with precision.

Nice to have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.

Culture & Benefits

• The people at hirify.global care deeply about their work and have an extremely intense work ethic.
• Ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on.
• You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments.
• Building long-term partnerships energizes you more than short-term wins.
• You balance empathy with execution - understanding customer pain points while driving tangible business results.