TL;DR

Customer Account Manager (Strategic): Owns relationships with strategic customers, guiding them through adoption to expansion, driving business impact and long-term success. Focus on orchestrating internal and customer teams, solving challenges, and ensuring customers achieve tangible outcomes with %hirify_global%.

Location: Hybrid in London, UK

Company

%hirify_global% helps thousands of companies like OpenAI, NVIDIA, Mercedes and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers.

What you will do

Maintain functional and process knowledge of %hirify_global% products and services.
Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers.
Develop and execute account strategies that connect customer objectives with %hirify_global%’s mission.
Build trusted relationships with executive sponsors and technical leaders, embedding %hirify_global% into their hiring and workforce planning.
Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value.
Structure mutually beneficial commercial terms that promote long-term growth and customer success.

Requirements

Bring 5+ years of Saas enterprise account management experience.
Known for your grit and curiosity, you stay resilient through challenges.
Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers.
A strong communicator and collaborator, you simplify complex ideas.
Deeply expert in your craft, you combine product mastery with a keen sense of business impact.
Highly organised and outcome-driven, you manage multiple enterprise accounts with precision.

Nice to have

Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.

Culture & Benefits

The people at %hirify_global% care deeply about their work and have an extremely intense work ethic.
Ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on.
You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments.
Building long-term partnerships energizes you more than short-term wins.
You balance empathy with execution - understanding customer pain points while driving tangible business results.