Customer Success Manager, Enterprise, Dach (Saas)

TL;DR

Customer Success Manager (SaaS): Driving adoption, retention, and expansion for hirify.global's existing customer base by owning specific customer accounts with an accent on collaboration and async work, using hirify.global as a knowledge base and a home for their project management. Focus on maximizing customer opportunity with hirify.global's product/service and creating an action plan to help them achieve success.

Location: Must work from the Munich office on Mondays and Thursdays, with possible additional in-office workdays.

Company

hirify.global provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.

What you will do

• Drive onboarding, adoption, utilisation, and growth in hirify.global’s existing customer base by owning specific customer accounts.
• Proactively identify customers who aren’t maximising their opportunity with our product/service and reach out to create an action plan to help them achieve success.
• Partner with the Sales team on accounts to expand use cases and create stickier customers.
• Collaborate with our Sales team to realise successful renewals and expansions.
• Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.

Requirements

• You have 5+ years experience of Customer Success at a fast growing software company with a track record of high achievement.
• You are a fluent German speaker.
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry.
• Strong intrinsic motivation to be a top performer and contribute to a team.
• You can put yourself in others’ shoes and see situations from perspectives other than your own.

Nice to have

• You have experience training users of SaaS products.
• You have experience working with user communities.
• You've been an early customer success hire at a fast growing start up before.
• You have experience using hirify.global.
• You have experience using tools like Gainsight, Outreach, Salesforce.

Culture & Benefits

• In-person collaboration is essential to hirify.global's culture.
• We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days.
• Certain teams or positions may require additional in-office workdays.
• hirify.global is proud to be an equal opportunity employer.