Senior Manager, Onboarding Consultants (SaaS)

TL;DR

Senior Manager, Onboarding Consultants (SaaS): Responsible for building and scaling the team, executing business strategy, and enabling key clients of hirify.global to implement and use their high-value products. Focus on continuous improvement in client onboarding satisfaction, efficiency, and quality.

Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify: EMEA

Company

hirify.global is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams.

What you will do

• Lead, manage, and scale the global team of Onboarding Consultants to deliver exceptional client implementation outcomes.
• Define, implement, and monitor operational KPIs, SLAs, and performance metrics to ensure world-class onboarding experiences.
• Partner with internal stakeholders to ensure cross-functional alignment and smooth transitions through the customer journey.
• Champion process optimization, documentation, and automation to improve scalability and consistency.
• Develop and execute strategies for continuous improvement in client onboarding satisfaction, efficiency, and quality.
• Act as the voice of the customer during onboarding and advocate for enhancements to hirify.global’s products and services.

Requirements

• Extensive experience hiring, leading and scaling teams in customer onboarding, implementation, or professional services within SaaS, HCM, or payroll environments.
• Demonstrated experience in managing global or regional implementation teams serving enterprise clients.
• Proven ability to drive operational excellence and scale delivery models across multiple geographies.
• Excellent communication, stakeholder management, and project governance skills.
• Ability to work asynchronously with a distributed global team.
• Writes and speaks fluent English.

Nice to have

• Experience working hirify.globally.

Culture & Benefits

• Work from anywhere.
• Flexible paid time off and working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Learning budget.

Hiring process

• Interview with recruiter.
• Interview with future manager.
• Interview with team members (no managers present).
• Bar raiser interview.