TL;DR

Service Delivery Manager Lead: Overseeing Modern Device services, leading Windows Edition V2 rollout and ensuring BAU quality with an accent on Intune and product architecture expertise. Focus on driving monthly operational governance, continuous QoS improvements, and validating quality before production release.

Company

%hirify_global% is an innovative organization that continuously invests in training its talents and is committed to equal opportunities.

What you will do

Oversee Modern Device services, including Windows Edition V2 rollout and BAU quality, with strong expertise in Intune and product architecture.
Ensure Incident, Problem, and Change processes follow global standards, overseeing vendors and global support operations.
Drive Monthly Operational Governance with stakeholders, including SLA/KPI reviews and action plans.
Lead continuous Quality of Service (QoS) improvements, secure operational readiness, and validate quality before production release.
Collaborate with Product Managers on the Product Target Operating Model (TOM) and provide clear, consistent service reporting.

Requirements

Degree in Computer Science or similar.
Minimum of 6 years of expertise in Service Delivery Management.
Strong background in IT Service related industry and with ITIL Service Management Certificate (or equivalent).
Proven ability to manage incidents, problems, changes, and drive service improvements.
Fluency in English.

Nice to have

French language skills.

Culture & Benefits

Join an innovative organization that continuously invests in training its talents.
Recruitment and selection processes are based on equal opportunities, valuing competence and potential.
Ensures no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.