TL;DR

IT Support Assistant: Providing 1st Line IT support for internal colleagues, focusing on hardware and software setup, troubleshooting, and system maintenance. Focus on solving basic IT problems, managing equipment, and ensuring smooth office operations.

Location: This role requires working onsite at our Oslo office in Forskningsparken.

Company

%hirify_global% is a global tech company based in Norway, specializing in gamified simulation training powered by game AI for large organizations.

What you will do

Set up and maintain laptops, monitors, and workstations.
Provide support for meeting rooms and video conferencing.
Troubleshoot basic software and hardware issues.
Reinstall systems and applications as needed.
Manage IT equipment and user access.
Communicate IT solutions clearly to non-technical users.

Requirements

Genuine, hands-on interest in IT hardware and software.
Service-minded attitude and enjoyment in helping people.
Comfortable with Windows and basic IT topics (email, Wi-Fi, VPN, MFA).
Ability to communicate clearly with non-technical users.
Speak both Norwegian and English comfortably.
This is an entry-level, part-time position suitable for a student.

Nice to have

Experience with 1st Line Support.
Familiarity with macOS.
Experience with ticketing systems such as Jira or Zendesk.
Experience troubleshooting Teams, Zoom, or Slack.

Culture & Benefits

Work in a fast-growing, flat, open, and collaborative scale-up environment.
Opportunities for professional growth and role shaping.
Engage in exciting challenges within a dynamic and innovative setting.
Participate in company events, sports, social gatherings, and trips.

IT Support Assistant (Part-time)