SMM Specialist (Fintech)

TL;DR

SMM Specialist (Fintech): Responding to customer inquiries and monitoring social media channels, ensuring a consistent brand tone and high-quality support within the Fintech space. Focus on resolving complex issues, escalating bugs, and proactively improving customer satisfaction through effective communication and issue resolution.

Location: 100% remote job at any place you wish

Company

hirify.global is a global team passionate about technology and innovation, bringing revolutionary software services to people all around the world in the FinTech space.

What you will do

• Respond to customer inquiries promptly across social media channels, email, and live chat, maintaining a consistent brand tone and providing high-quality support.
• Monitor comments, DMs, mentions, and reviews, providing accurate guidance, de-escalating negative interactions, and flagging sensitive cases according to internal guidelines.
• Collaborate with internal teams (Customer Support, Marketing, Product, Sales, Tech) to resolve complex issues and escalate bugs/incidents.
• Follow up with customers proactively to confirm resolution and improve satisfaction.
• Troubleshoot and investigate reported issues by gathering context and reproducing basic problems.

Requirements

• Experience in fintech (forex/crypto).
• Experience in SMM support or SMM management is a huge plus.
• 1+ years of online customer support experience.
• Excellent written and oral English.
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.
• Experienced with using customer service software, tools and databases.

Culture & Benefits

• 100% remote job at any place you wish.
• Competitive salary based on your experience.
• Opportunity to work in an international and cross-functional team.
• Performance-based bonus every quarter.
• Medical insurance after the probation period.
• Additional sick leaves every 6 months and birthday gifts.