TL;DR

Director, Customer Success (Americas): Leading and mentoring a team of Customer Success Managers, focusing on client retention, satisfaction, and revenue growth within %hirify_global%'s market research platforms. With an accent on developing customer strategies, analyzing usage data, and fostering strategic relationships for renewals and upsells. Focus on driving product adoption, resolving escalations, and advocating for customer needs cross-functionally.

Location: Remote (Americas, US-based)

Salary: $135,000–$150,000 annually

Company

%hirify_global% is a global software leader providing technology-enabled insights through a platform that automates the insights gathering process for market research.

What you will do

Lead, coach, and develop a team of Customer Success Managers (CSMs), setting performance goals and ensuring team effectiveness.
Develop and implement strategies to maximize client adoption, satisfaction, and retention using %hirify_global%'s ResTech platforms.
Build strategic, trusted-advisor relationships with key accounts, acting as an escalation point for complex issues.
Analyze customer usage, performance metrics, and trends to provide insights and inform strategy.
Collaborate with Sales, Product, and Support teams to advocate for customer needs and drive product improvements.
Identify opportunities for account growth, renewals, and upsells by understanding client business needs.

Requirements

Proven experience in Customer Success, Account Management, or related client-facing roles (5+ years).
Demonstrated experience in a supervisory or director capacity (2+ years).
Strong understanding of SaaS, software, API integrations, and data analysis.
Excellent communication, presentation, and relationship-building skills.
Proficiency with CRM software (like Salesforce) and data visualization tools (like PowerBI).
Strategic thinking, problem-solving, and a data-driven mindset.

Culture & Benefits

Remote Work environment.
Comprehensive Medical, Dental, and Vision insurance options.
401K with company matching.
Generous Paid Time Off and unlimited sick days.
Paid maternity and paternity leave.
Annual bonus opportunity.
Recognized as one of Newsweek’s 2025 Global Top 100 Most Loved Workplaces®.