TL;DR

Customer Service Consultant (SaaS): Providing exceptional support and relationship management for Spanish and English-speaking European customers with an accent on client retention, upselling, and problem resolution. Focus on delivering high-quality customer experiences and collaborating with product teams to resolve system issues.

Location: Remote from Spain only, working for a global team based in Amsterdam.

Company

%hirify_global% is a fast-growing innovator in digital health and fitness SaaS solutions, offering coaching and management platforms worldwide.

What you will do

Investigate and resolve system issues with the product department.
Deliver efficient customer support via email and phone.
Build and nurture customer relationships to enhance retention and loyalty.
Offer creative solutions and de-escalate challenging client situations.
Encourage upselling and cross-selling to maximize customer lifetime value.
Address churn risks, cancellations, and payment-related queries.

Requirements

Location: Must be based in Spain.
Spanish: Native or near-native proficiency required.
Good written and verbal English skills.
Tech-savvy with strong problem-solving skills.
Structured, organized, and good time management.
Prior SaaS/software customer support experience preferred.

Culture & Benefits

Remote work from Spain with office based in Amsterdam.
23 paid vacation days per year.
Home office setup and hardware provided.
Access to health and fitness programs and mental health coaching.
Work from abroad within Europe for up to 12 weeks annually.
International, diverse, and growth-oriented work environment.

Hiring process

Screening call with Recruitment.
Interview with Team Lead of Support.
Interview with Director of Support & Onboarding.