Senior CRM Specialist

TL;DR

Senior CRM Specialist: Owning the development, execution, and optimisation of a global, data-driven CRM strategy to drive customer engagement, retention, and conversion across multiple channels. Focus on activating new users, reactivating dormant users, and driving conversion from visitor to bidder/submitter with data and insights.

Location: Hybrid work model. Most hirify.globalans enjoy the flexibility of a hybrid work model and are within commuting distance of one of the offices in Amsterdam, Paris, or Lisbon.

Company

hirify.global is a one-of-a-kind marketplace for buying and selling special objects, offering over 75,000 unique items in auction weekly.

What you will do

• Support in shaping CRM strategy and lead the operational execution of CRM programmes to align with business goals.
• Use data and insights to design, test, and optimise customer journeys that drive activation, retention, and revenue growth.
• Proactively identify opportunities for innovation and improvement, embedding analytical rigour into every step.
• Partner with cross-functional teams (Product, Brand, Country Management, Analytics) to ensure CRM efforts are integrated.
• Contribute to building functional expertise by sharing knowledge and embracing experimentation and continuous learning.

Requirements

• Experience: 5+ years of CRM experience, ideally in an eCommerce or digital marketplace environment, with proven results.
• Expertise: Strong knowledge of CRM channels (email, app, push, in-app, web) and best practices, with a data-driven approach.
• Analytical acumen: Thrive on using data to uncover insights, identify patterns, and make decisions.
• Leadership: Inspirational and collaborative person, comfortable guiding complex projects.
• Functional skills: Excellent communication, project management, and stakeholder management skills.
• Mindset: Resilient, proactive, and adaptable; eager to embrace change, innovate, and create solutions.

Culture & Benefits

• Create a visible impact by working at scale in a global organisation serving millions of customers.
• Access Learning & Development initiatives, including clear development plans and mentorship programmes.
• Join a passionate, diverse, and collaborative team of 800+ hirify.globalans from 60+ nationalities in an inclusive environment.
• Receive a €100 Catavoucher upon joining and €50 on each birthday, plus an extra day off each year to "Pursue Your Passion".