TL;DR

Senior CRM Specialist: Owning the development, execution, and optimisation of a global, data-driven CRM strategy to drive customer engagement, retention, and conversion across multiple channels. Focus on activating new users, reactivating dormant users, and driving conversion from visitor to bidder/submitter with data and insights.

Location: Hybrid work model. Most %hirify_global%ans enjoy the flexibility of a hybrid work model and are within commuting distance of one of the offices in Amsterdam, Paris, or Lisbon.

Company

%hirify_global% is a one-of-a-kind marketplace for buying and selling special objects, offering over 75,000 unique items in auction weekly.

What you will do

Support in shaping CRM strategy and lead the operational execution of CRM programmes to align with business goals.
Use data and insights to design, test, and optimise customer journeys that drive activation, retention, and revenue growth.
Proactively identify opportunities for innovation and improvement, embedding analytical rigour into every step.
Partner with cross-functional teams (Product, Brand, Country Management, Analytics) to ensure CRM efforts are integrated.
Contribute to building functional expertise by sharing knowledge and embracing experimentation and continuous learning.

Requirements

Experience: 5+ years of CRM experience, ideally in an eCommerce or digital marketplace environment, with proven results.
Expertise: Strong knowledge of CRM channels (email, app, push, in-app, web) and best practices, with a data-driven approach.
Analytical acumen: Thrive on using data to uncover insights, identify patterns, and make decisions.
Leadership: Inspirational and collaborative person, comfortable guiding complex projects.
Functional skills: Excellent communication, project management, and stakeholder management skills.
Mindset: Resilient, proactive, and adaptable; eager to embrace change, innovate, and create solutions.

Culture & Benefits

Create a visible impact by working at scale in a global organisation serving millions of customers.
Access Learning & Development initiatives, including clear development plans and mentorship programmes.
Join a passionate, diverse, and collaborative team of 800+ %hirify_global%ans from 60+ nationalities in an inclusive environment.
Receive a €100 Catavoucher upon joining and €50 on each birthday, plus an extra day off each year to "Pursue Your Passion".