TL;DR

Workflows Technical Customer Support Specialist (IT Infrastructure): Provides advanced technical expertise for %hirify_global% and third-party data, troubleshooting sophisticated issues, optimizing systems, and leading technical projects with an accent on deep knowledge of networking, Windows operating system, and cloud computing. Focus on providing second-level support for complex problem resolution and proactive engagement to improve products.

Location: Onsite in Taguig City, Philippines

Company

%hirify_global% is a leading global financial markets infrastructure and data provider.

What you will do

Address complex client queries independently, potentially training junior staff.
Provide niche customer service support to analysts, researchers, data scientists, and developers on content and product capabilities.
Offer second-level support for problem resolution, including troubleshooting, research, and code scripts.
Coordinate with internal and external parties for issue resolution.
Contribute to product release rollouts and upgrade programs.
Utilize experience and relationship leadership skills to work on dedicated accounts and projects.

Requirements

3 years of experience in technical support or IT infrastructure.
Proficiency in Windows Operating Systems, Networking, Firewall, DNS, Proxy Server, HTTP & Websocket Protocols.
Strong analytical, problem-solving, and troubleshooting skills.
Superb communication and leadership abilities.

Nice to have

Proficiency with Wireshark for network protocols, packet analysis, and troubleshooting.
Understanding of DevTools for web technologies, network analysis, and JavaScript debugging.
Knowledge of Process Monitor for Windows internals, event filtering, and system diagnostics.

Culture & Benefits

Be part of a team valuing innovation, quality, and continuous improvement.
Join a dynamic organization of 25,000 people across 65 countries.
%hirify_global% offers tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Work in a collaborative and creative culture that encourages new ideas.
Committed to sustainability and supports community groups through the %hirify_global% Foundation.