Engagement Manager (AI)

TL;DR

Engagement Manager (AI): Driving customer satisfaction throughout the customer success & services life-cycle for hirify.global' customers, from orchestrating the engagement to successful delivery and beyond. Focus on understanding customer needs, implementing solutions, and ensuring value realization through production implementations.

Location: Auckland, New Zealand

Company

hirify.global is the data and AI company.

What you will do

• Collaborate with sales and engage early in the sales process to understand customer needs and ensure expectations are exceeded.
• Identify opportunities for new services by understanding potential new use-cases and articulating the business value.
• Manage engagements in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Consult with clients to understand and analyze engagement scope, requirements, time, cost, and benefits, developing statements of work as necessary.
• Drive resolution of delivery challenges, address resource contentions, and manage expectations.

Requirements

• Data and AI domain knowledge and experience working with customers to realize business value through production implementations.
• Proven experience in senior customer-facing roles that require influencing, validating, negotiating, understanding, and execution.
• Excellent customer-facing skills and the ability to communicate with Executives and stakeholders.
• Consistent track record of identifying customer needs and implementing solutions.
• Strong leadership experience and the ability to enforce project governance and drive delivery excellence.
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans.

Culture & Benefits

• Comprehensive benefits and perks to meet the needs of all employees.
• Committed to fostering a diverse and inclusive culture where everyone can excel.
• Hiring practices are inclusive and meet equal employment opportunity standards.