TL;DR

IT Service Delivery Coordinator: Supporting the Infrastructure Delivery Team globally with operational and administrative tasks with an accent on client order forms, invoicing, and vendor notifications. Focus on ensuring accurate documentation, tracking services, and streamlining delivery processes from order creation to cancellation.

Location: This is a hybrid role based in Manila, Philippines.

Company

%hirify_global% is building a culture focused on empowering associates to achieve more in their careers.

What you will do

Generate infrastructure client order forms and tickets on various platforms.
Validate order form details with Sales Operations before sending to clients.
Track signed order forms with Invoice & Sales Operations to ensure accurate client invoicing.
Create and close opportunities in Salesforce and notify clients upon service delivery.
Ensure all infrastructure order forms are located when clients cancel platforms and notify vendors to cease connectivity.
Document all new and ceased connectivity on appropriate platforms.
Collaborate with the Head of Infrastructure Delivery & Operations to automate and streamline processes.
Update Salesforce entries and the CMDB, and provide quotes to internal teams and clients.

Requirements

1-3 years of relevant working experience.
Fluent in English with excellent written and verbal communication skills.
Ability to work in a fast-paced, constantly changing environment.
Possess a ‘can-do’ attitude and strong self-management skills.
Good attention to detail.
Basic understanding of network terminology and terminology used in Order Forms or Sales Contracts.

Nice to have

Knowledge of Power Automate.

Culture & Benefits

A collaborative, engaging, and inclusive environment.
Commitment to providing a workplace that empowers associates to be authentic.
Focus on ensuring associates feel safe, understood, and valued.
A company that recognizes and celebrates unique perspectives.

Hiring process

%hirify_global% may use technology, including AI-based tools, to help review and evaluate applications.
All employment decisions include human review to ensure fairness and accuracy.