TL;DR

Technical Support Engineer (IoT): Providing technical support and resolving issues related to IoT devices, web applications, and API integrations with an accent on building product expertise and collaborating with internal teams to drive solutions. Focus on troubleshooting complex technical problems, analyzing large datasets with scripting languages, and maintaining a customer-centric approach.

Location: Office - San Diego, CA

Salary: $33.41 - $42.55 per hour

Company

%hirify_global% is a company powered by cutting-edge technology, focused on saving lives on roadways.

What you will do

Provide top-notch technical support, resolving issues with IoT devices, web applications, or APIs.
Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems.
Use scripting languages and query large datasets for analysis and manipulation.
Maintain a customer-centric approach, ensuring professional and empathetic support interactions.
Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements.
Create and update knowledge base articles for self-service resources.

Requirements

Experience in technical support or a similar role, ideally supporting IoT devices, web applications, or APIs.
Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues.
Ability to communicate complex information in a simplified and concise manner.
Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools.
Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation.
Understanding and related experience supporting and testing API standards and protocols, HTTP methods, JSON/XML data formats, and webhooks.
Willingness to work flexible hours and participate in on-call rotations.
Familiarity with CRMs like JIRA, Zendesk, or Salesforce.

Culture & Benefits

Medical, dental, and vision insurance with Health Savings Account and Flexible Spending Accounts.
401(k) and 401(k) match.
Life and AD&D insurance, Short-Term and Long-Term Disability.
FTO or PTO, 11 paid holidays plus 1 inclusive holiday per year, and Volunteer Time Off.
Employee Well-Being program and Education Reimbursement Program.
Employee Referral program and Employee Recognition and Appreciation program.