TL;DR

Senior Business Consultant, Change Management (AI): Advising customers on change management plans and activities for enterprise software and AI adoption in contact centers with an accent on driving successful integration of new applications and processes. Focus on guiding customer teams through PROSCI-aligned change management, addressing adoption risks, and supporting leaders in integrating AI into daily operations.

Location: Remote (USA)

Company

%hirify_global% is a premier provider of contact center technologies, excelling in AI, cloud, and digital solutions, supporting 25,000+ global businesses, including 85 Fortune 100 corporations, with over 8,500 employees across 30+ countries.

What you will do

Assess change nature, impacts, and adoption risks, advising on Change Management approaches for technology implementations.
Conduct interactive workshops to enhance customer understanding and buy-in for change management fundamentals.
Guide customer teams in preparing context-specific, PROSCI-aligned Change Management Plans.
Advise customers on strategies to drive adoption of new technology, mindsets, behaviors, and governance practices.
Support leaders in addressing trust, transparency, and workforce adoption of AI-enabled contact center capabilities.
Collaborate with team members to create sample materials and templates for customer customization.

Requirements

PROSCI certification required.
5+ years of experience leading change management for large technology implementations and organizational shifts.
Experience working in a contact center environment.
Experience with enterprise software change management.
Experience supporting change management for AI, automation, or advanced analytics initiatives.
Strong executive presence and ability to persuade C-level management.

Culture & Benefits

Ambitious and results-driven work environment.
Opportunity to work with a market leader in AI, cloud, and digital domains.
Globally recognized company serving Fortune 100 corporations.
Commitment to diversity and inclusion as an equal opportunity employer.