TL;DR

Jr. Customer Support Specialist (Portuguese & English Required): Providing level 1 technical support and assisting with billing to end-users, working with clients to ensure successful service delivery with an accent on setup, product functionality and administrative questions. Focus on improving service delivery by conducting online demonstrations and gathering customer satisfaction feedback.

Location: Must be onsite in Guadalajara, Mexico

Company

%hirify_global% is a leader in remote connectivity software harnessing technologies like Augmented Reality and Artificial Intelligence.

What you will do

Provide Level 1 technical support to end-users and assist with billing.
Answer user questions related to setup, product functionality, and administrative topics via phone and email.
Conduct online demonstrations to explain software functionalities to existing customers.
Determine potential sales opportunities and forward leads to the responsible teams.
Make customer satisfaction calls and participate in surveying customers to further improve service delivery.
Follow up on outstanding service issues to ensure customer success.

Requirements

High School diploma or GED.
Associates or Bachelors degree in relevant field or equivalent work experience is preferred.
1+ years prior work experience in a high volume call-center, customer care role is highly preferred.
Excellent oral and written fluency in Portuguese & English (Mandatory)
Advanced knowledge of Windows® operating systems is required.
Intermediate knowledge of MS Office software is required.

Nice to have

French language skills.

Culture & Benefits

Attractive workplace with modern equipment within a dynamic company.
Learning opportunities – internal & external.
Health Benefits: major medical expenses services / Life insurance.
Food Vouchers.
Parking at the Midtown Plaza.
Quarterly team building events and companywide “All Hands” meetings.