Customer Success Manager - Key

TL;DR

Customer Success Manager (SaaS): Building and maintaining strong customer relationships, owning the post-sale lifecycle, and driving renewals and growth opportunities with an accent on consultative client advising and data-driven decision-making. Focus on leveraging CX platforms for maximum impact, mitigating churn risks, and expanding product adoption within client accounts.

Location: Remote, based in Singapore, focusing on the APAC region.

Salary: S$140,000 - S$161,000 a year

Company

hirify.global is a product company specializing in customer relationship management (CRM) software, helping sales teams achieve their potential.

What you will do

• Build and maintain strong relationships with key client stakeholders, acting as a trusted advisor.
• Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals and driving retention strategies.
• Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
• Use client data and analytics to track account health, uncover opportunities, and tailor success strategies.
• Work cross-functionally with sales, product, and support teams to address customer needs.
• Advocate for clients' voice and needs within hirify.global to enhance the customer experience.

Requirements

• 4-6 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
• Demonstrated customer-centric mindset with the ability to build long-lasting client relationships and provide value-added solutions.
• Proven success in identifying and leveraging upsell and cross-sell opportunities to drive revenue growth.
• Strong analytical skills, with the ability to interpret client data to diagnose issues and create action plans.
• Excellent communication skills, effective across all levels of an organization, including C-suite executives.
• Demonstrated resilience and motivation to thrive in a dynamic environment, managing multiple priorities.

Nice to have

• Experience with CRM, Marketing, or Customer Experience technology.

Culture & Benefits

• Diverse team passionate about helping customers succeed.
• Culture valuing personal and professional growth, recognized as a Great Place to Work.
• Focus on work/life balance and flexibility for employees.
• Total compensation includes base salary plus commission based on ARR sales.
• AI tools are used to support parts of the hiring process, but final decisions are human-made.