TL;DR

Customer Success Manager (SaaS): Building and maintaining strong customer relationships, owning the post-sale lifecycle, and driving renewals and growth opportunities with an accent on consultative client advising and data-driven decision-making. Focus on leveraging CX platforms for maximum impact, mitigating churn risks, and expanding product adoption within client accounts.

Location: Remote, based in Singapore, focusing on the APAC region.

Salary: S$140,000 - S$161,000 a year

Company

%hirify_global% is a product company specializing in customer relationship management (CRM) software, helping sales teams achieve their potential.

What you will do

Build and maintain strong relationships with key client stakeholders, acting as a trusted advisor.
Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals and driving retention strategies.
Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
Use client data and analytics to track account health, uncover opportunities, and tailor success strategies.
Work cross-functionally with sales, product, and support teams to address customer needs.
Advocate for clients' voice and needs within %hirify_global% to enhance the customer experience.

Requirements

4-6 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
Demonstrated customer-centric mindset with the ability to build long-lasting client relationships and provide value-added solutions.
Proven success in identifying and leveraging upsell and cross-sell opportunities to drive revenue growth.
Strong analytical skills, with the ability to interpret client data to diagnose issues and create action plans.
Excellent communication skills, effective across all levels of an organization, including C-suite executives.
Demonstrated resilience and motivation to thrive in a dynamic environment, managing multiple priorities.

Nice to have

Experience with CRM, Marketing, or Customer Experience technology.

Culture & Benefits

Diverse team passionate about helping customers succeed.
Culture valuing personal and professional growth, recognized as a Great Place to Work.
Focus on work/life balance and flexibility for employees.
Total compensation includes base salary plus commission based on ARR sales.
AI tools are used to support parts of the hiring process, but final decisions are human-made.

Customer Success Manager - Key