TL;DR

Manager, Mid-Market Account Manager (SaaS): Building and leading a customer expansion strategy and account management team for a rapidly growing SaaS company with an accent on defining organizational structure, processes, and KPIs. Focus on developing upsell/cross-sell playbooks and fostering a culture of excellence and customer advocacy within the team.

Location: Remote from the US or Canada

Compensation: $126,000 - $210,000 OTE

Company

%hirify_global% is a vertical SaaS company leveraging AI to empower personal injury lawyers and victims to secure justice, backed by top VCs.

What you will do

Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.
Recruit, train, mentor, and manage a team of high-performing Account Managers.
Develop and standardize upsell/cross-sell playbooks for the mid-market segment.
Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience.

Requirements

4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company.
Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment.
Exceptional leadership, coaching, and talent development skills.
Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.
Self-starter mentality with the ability to take ownership and drive initiatives independently.
Work authorization for the US or Canada is required.

Culture & Benefits

Choice of medical, dental, and vision insurance plans for you and your family.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program; hubs in San Francisco and Toronto.