Manager, Mid-Market Account Manager (SaaS)

TL;DR

Manager, Mid-Market Account Manager (SaaS): Building and leading a customer expansion strategy and account management team for a rapidly growing SaaS company with an accent on defining organizational structure, processes, and KPIs. Focus on developing upsell/cross-sell playbooks and fostering a culture of excellence and customer advocacy within the team.

Location: Remote from the US or Canada

Compensation: $126,000 - $210,000 OTE

Company

hirify.global is a vertical SaaS company leveraging AI to empower personal injury lawyers and victims to secure justice, backed by top VCs.

What you will do

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.
• Recruit, train, mentor, and manage a team of high-performing Account Managers.
• Develop and standardize upsell/cross-sell playbooks for the mid-market segment.
• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience.

Requirements

• 4+ years of experience in Account Management or Customer Success, with at least 2-3 years in a management or leadership role at a B2B SaaS company.
• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment.
• Exceptional leadership, coaching, and talent development skills.
• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.
• Self-starter mentality with the ability to take ownership and drive initiatives independently.
• Work authorization for the US or Canada is required.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program; hubs in San Francisco and Toronto.