TL;DR

Associate Technical Account Manager (Real Estate Software): Providing technical support and software implementation guidance for %hirify_global%'s diverse suite of products with an accent on troubleshooting and resolving software issues. Focus on building strong client relationships and driving continuous product improvements through collaboration.

Location: Hybrid work in Toronto, ON, Canada

Salary: $69,600 - $73,100 CAD annually

Company

%hirify_global% pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products with over 10,000 employees globally.

What you will do

Provide technical support and software implementation guidance to assigned %hirify_global% clients.
Assist clients with product configuration, deployment, and best practice adoption.
Troubleshoot and resolve common software application issues, communicating product features effectively.
Build strong client relationships and develop deep expertise in %hirify_global% products and solutions.

Requirements

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience.
Ability to learn new concepts and %hirify_global% programs.
Strong written and oral communication skills.
Client-centered commitment and problem-solving skills.
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
Proficiency with Microsoft 365 desktop applications.

Nice to have

Experience professionally serving customers in a technical support, sales, or retail service role.
Understanding of property management or relevant %hirify_global% supported industry best practices.
Working knowledge of accounting practices.
Basic competence in Microsoft operating/network systems, relational databases, and SQL/Oracle.

Culture & Benefits

Dynamic work environment with comprehensive training and career growth opportunities.
Philanthropic support for employee-chosen organizations.
Award-winning culture fostering support, collaboration, and growth.
Comprehensive benefits including 100% paid employee medical premiums.
Company profit-sharing plan.
Flexible work arrangements.