Customer Success Manager (Market Data)

TL;DR

Customer Success Manager (Market Data): Driving client data and feed usage by demonstrating the value of hirify.global solutions to ensure retention and growth. Focus on developing tailored customer value plans, embedding voice of customers, and uncovering sales leads to expand hirify.global's footprint.

Location: Primary location is Shenzhen, secondary location is Beijing

Company

hirify.global is a leading global financial markets infrastructure and data provider, focused on driving financial stability and empowering economies.

What you will do

• Maintain and uplift client Data & Feed usage to grow stickiness and adoption of hirify.global Real-Time, Tick-History, and Low-Latency solutions.
• Partner with clients to develop tailored Customer Value Plans, ensuring successful value delivery for contract renewal and retention.
• Embed Voice of Customers in product & content roadmaps for sustained value delivery and improved user experience.
• Uncover high-quality sales leads to grow hirify.global Average Spend per Customer and solution footprint.
• Execute customer coverage model, delivering value adhering to client engagement standards and improving customer health.
• Drive technical onboarding and integration for faster time to value and triage operational support.

Requirements

• 5+ years of experience as a proactive Customer Success Manager.
• Demonstrable track record of building partnerships with internal and external networks.
• Ability to communicate and decode complex technical concepts to clients simply.
• Effective oral and written communication skills when dealing with clients at various organization levels.
• Strong business sense with a commercial/pragmatic approach.
• Ability to influence, negotiate, collaborate, and work across a large, diverse, and matrixed organization.

Nice to have

• Experience in Real-Time Market Data, Software Development, Computer Networking, Product demonstrations.

Culture & Benefits

• Part of a dynamic organization of 25,000 people across 65 countries.
• Collaborative and creative culture that encourages new ideas.
• Committed to sustainability across global business.
• hirify.global Foundation provides charitable grants to community groups.
• Offers tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
• Equal opportunities employer, valuing individuality and diversity.