TL;DR

Senior Analyst, Process Architect: Bridging high-level process strategy and daily execution by translating broad process designs into actionable Standard Operating Procedures and ensuring their adoption. Focus on identifying inefficiencies, implementing AI-driven automation, and fostering continuous process improvement within the team.

Location: Hybrid, requiring three days per week in the Ebene office (Mauritius)

Company

%hirify_global% is a global payment processing product company, enabling billions of online transactions for major brands worldwide, with a focus on building the future of fintech.

What you will do

Analyze existing workflows to identify bottlenecks, redundancies, or points of friction through shadowing, interviews, and data.
Translate high-level architectural designs into clear, step-by-step Standard Operating Procedures (SOPs).
Design intuitive flowcharts, diagrams, and implementation guides for end-users.
Identify and implement AI-driven and automation solutions to streamline workflows and improve accuracy.
Monitor process adoption rates, identify struggles, and intervene with targeted support or adjustments.
Act as the "voice of the user" to leadership and build a culture of continuous improvement.

Requirements

Minimum 2+ years of experience in Business Analysis, Operations, or Process Improvement.
Previous experience in Technology, SaaS, or Fintech is a strong plus.
Exceptional writing skills, able to simplify complex concepts into understandable steps.
Experience in developing and designing process outlines, flowcharts, and implementation procedures (e.g., Lucidchart, Figma, Visio, Miro).
Strong understanding of how to use AI and automation tools to improve process efficiency and quality.
Familiarity with change management methodologies to facilitate behavioral change.
Excellent communication and interpersonal skills to collaborate and influence stakeholders.
English: B2 required.

Culture & Benefits

Hybrid working model offering flexibility with three days per week in the office for collaboration.
Opportunity for real ownership and to make a significant impact from day one.
Fast-moving, performance-obsessed environment focused on continuous improvement.
Supportive team culture where ambition is met with opportunity for growth.
Commitment to setting employees up for success and making the process accessible.