TL;DR

Customer Advocacy Marketing Lead: Manages programs to engage and grow the network of customer advocates focusing on developing relationships with key customers. Focus on creating impactful advocacy programs that drive customer engagement, retention, and brand loyalty, and supporting marketing and sales goals through customer storytelling.

Location: Remote

Company

%hirify_global% transforms the Sales Performance Management (SPM) market by redefining how organizations achieve revenue success with cutting-edge SaaS solutions.

What you will do

Manage the execution of the advocacy and reference program, handling reference requests.
Own the optimization of the customer advocacy tool ReferenceEdge to streamline efforts.
Project manage the development of compelling customer stories, including case studies and video testimonials.
Support processes to activate customer advocates for online reviews and manage online review websites.
Identify, recruit, and manage customer speakers for webinars, user conferences, and industry events.
Track and report on the impact of advocacy initiatives, including customer engagement and pipeline influence.

Requirements

3-5+ years of experience in customer marketing, advocacy, or related roles.
Proven success in managing and supporting customer advocacy or reference programs.
Excellent project management and communication skills.
Strong verbal and written English communication skills.
Strong storytelling and content development skills.
Ability to work cross-functionally and build strong relationships with customers and internal teams.

Nice to have

Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus.
Willing to travel.

Culture & Benefits

Market-leading compensation package.
Wellness programs to support health and well-being.
Remote work flexibility and a results-driven culture.
Comprehensive employee insurance coverage: Medical, Dental, Vision, Life Insurance.
Global connected culture with hubs in Romania, UK, US, and Canada.
Dynamic work culture with continuous development opportunities.