TL;DR

Customer Advocacy Lead (Marketing): Managing programs that engage, grow, and amplify the network of customer advocates, focusing on developing relationships with key customers and creating impactful advocacy programs. Focus on enhancing brand credibility and driving revenue growth through strategic distribution of customer content.

Location: Remote

Company

%hirify_global% provides SaaS solutions to empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.

What you will do

Manage the day-to-day execution of the advocacy and reference program, ensuring efficient handling of reference requests.
Optimize the customer advocacy tool ReferenceEdge to streamline advocacy efforts and support sales and marketing.
Project manage the development of compelling customer stories, including case studies and testimonials.
Support and execute processes to activate customer advocates for online reviews and manage online review websites.
Identify, recruit, and manage customer speakers for webinars, user conferences, and industry events.
Track and report on the impact of advocacy initiatives, providing data-driven insights for program improvements.

Requirements

3-5+ years of experience in customer marketing, advocacy, or related roles.
Proven success in managing and supporting customer advocacy or reference programs.
Excellent project management and communication skills.
Strong verbal and written English communication skills.
Experience managing online review strategies across platforms like G2, Gartner Peer Insights, and Gartner Digital Media.
Ability to work cross-functionally and build strong relationships with customers and internal teams.

Nice to have

Knowledge of Salesforce, Monday.com, and/or ReferenceEdge is a plus.
Willing to travel.

Culture & Benefits

Market Leading Compensation Package.
Wellness Programs to Support Health and Well-being.
Working with the latest tools and technologies in a fast-paced environment.
Remote Work Flexibility.
Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
Grow with Us: Continuous development opportunities.

Customer Advocacy Lead (Costa Rica, Remote)