TL;DR

Associate Principal Engineer, Delivery Manager (ServiceNow): Managing and delivering enterprise platform solutions, specifically ServiceNow, with an accent on client satisfaction, stakeholder engagement, and project quality. Focus on defining project scope, mitigating risks, mentoring teams, and identifying growth opportunities within engagements.

Location: Must be based in the South Asia Service Region

Company

%hirify_global% is a Digital Product Engineering company that builds products, services, and experiences for clients globally.

What you will do

Ensure client satisfaction and act as a solution provider for complex business challenges.
Identify and work with project/service stakeholders to align deliverables with business benefits.
Plan, organize, and monitor projects to deliver high-quality business solutions.
Define project scope, and manage goals, risks, issues, and resources throughout the project lifecycle.
Mentor and manage team members, providing continuous feedback and guidance.
Ensure project quality meets defined governance, process standards, and best practices.
Report on all key metrics (e.g., risk, scope, schedule, quality, customer satisfaction).
Assist the account management team in responding to new project requests and identifying cross-sell/upsell opportunities.

Requirements

Total experience: 11+ years.
Strong working experience in managing ServiceNow or equivalent enterprise platforms.
Proven experience in implementing and managing ITSM and other ServiceNow modules.
Strong knowledge of Application Support and ServiceNow modules, workflows, and platform integrations.
Understanding of scripting languages like JavaScript and REST/SOAP APIs is a plus.
Working knowledge of ITIL framework (certification preferred).
Familiarity with Agile tools like JIRA, Confluence, and Figma.
Excellent communication, leadership, and stakeholder engagement skills.
Ability to handle multiple priorities in a fast-paced environment.

Culture & Benefits

Work in a dynamic and non-hierarchical culture.