Senior Product Designer (SaaS)

TL;DR

Senior Product Designer (SaaS): Designing and refining user experiences for a customer engagement platform with an accent on workflow creation, data visualization, and complex user journeys. Focus on translating complex messaging logic into intuitive tools, validating designs with user research, and evolving a scalable design system.

Location: Hybrid in Chicago, United States

Salary: $122,400–$189,000/year (OTE $136,000–$210,000/year)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver great customer experiences and utilizes AI for smarter, faster, and more meaningful customer engagement.

What you will do

• Design and refine user experiences for hirify.global's Canvas and Campaign orchestration tools, ensuring ease of use and technical flexibility for enterprise customers.
• Collaborate with product managers, engineers, and researchers to translate complex messaging logic into clear, actionable user experiences.
• Conduct user research and usability testing to validate design decisions and identify opportunities to reduce complexity.
• Create high-fidelity prototypes and detailed interaction specifications for seamless implementation at enterprise scale.
• Contribute to and evolve hirify.global's design system, establishing consistent patterns and components across features.
• Present design concepts and rationale to cross-functional stakeholders and leadership, influencing the roadmap.

Requirements

• 5+ years of product design experience, particularly with workflow creation, data visualization, or multi-step user journeys in enterprise software environments.
• Approach design challenges with a systems mindset, comfortable navigating technical complexity and collaborating with engineers.
• Design process grounded in user research and evidence-based decision making.
• Proficiency in cross-functional collaboration, influencing roadmaps and clearly communicating design concepts.
• Strong craft skills in interaction design, visual design, and prototyping for complex information and workflows.
• Organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs.
• Portfolio showcasing experience designing for complex applications or workflow tools with clear impact.
• Must be based in the United States, hybrid in Chicago.

Nice to have

• Experience designing marketing automation, customer engagement, or campaign management tools.
• Background in enterprise SaaS products serving marketing or business operations teams.
• Experience with data visualization and analytics interface design.
• Understanding of email marketing, push notifications, or other digital messaging channels.
• Experience working in agile development environments with cross-functional product teams.
• Experience prototyping user experience concepts with AI tools.

Culture & Benefits

• Competitive compensation that may include equity, retirement, and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to your community and Employee Resource Groups.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.