Renewals Manager

TL;DR

Renewals Manager: Owns and drives the end-to-end renewal motion for a defined book of business, ensuring strong customer retention, predictable revenue outcomes, and long-term account value with an accent on proactively managing renewal risk, negotiating commercial terms, and delivering value-aligned renewal outcomes. Focus on independently managing renewal strategy, identifying and mitigating risk early, and influencing renewal outcomes through strong commercial judgment.

Location: Remote (USA)

Company

hirify.global is a product company leveraging AI to deliver cloud email security solutions.

What you will do

• Own the end-to-end renewal process for a defined set of accounts or territory.
• Lead renewal strategy and negotiate contract terms that balance customer and business objectives.
• Partner with Customer Success and Account Management to maintain customer health and retention.
• Proactively identify at-risk renewals and develop mitigation plans.
• Identify and execute expansion opportunities, including licensing true-ups and value-based upsells.
• Deliver accurate renewal forecasting and reporting.

Requirements

• 2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role.
• Proven ownership of contract renewals, including negotiation and close.
• Strong understanding of customer lifecycle management and renewal risk indicators.
• Experience negotiating pricing, terms, and objections with customer stakeholders.
• Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred.
• Must be eligible to work remotely from the USA.

Culture & Benefits

• A confident, accountable owner who thrives with autonomy.
• Commercially minded with ability to negotiate effectively.
• Proactive in identifying renewal risk and developing mitigation strategies.
• Collaborative partner across Customer Success, Sales, and cross-functional teams.
• hirify.global is an equal opportunity employer.
• Commitment to protecting applicant privacy with secure hiring practices.