TL;DR

Consumer Servicing Program Manager (Fintech): Responsible for ensuring operational infrastructure and systems are equipped to assist customers across Consumer lending products and managing the relationship with 3rd party Partners. Focus on solving complex issues at scale and working with loan management systems, telephonic/SMS services, and other CRM tools in the FinTech space.

Location: Must be located in Mountain View, California; San Francisco, California

Company

%hirify_global% is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

Maintain KPIs related to customer satisfaction, efficiency, and compliance.
Present performance results, strategic roadmap updates, and operational risks.
Coordinate with internal teams to implement new products, tools, features, and system enhancements.
Drive issue remediation and recommend improvements to policies and procedures.
Support Loan Servicing Workstreams, including fraud claims, checks/wires research & application.
Respond to audit requests and manage corresponding controls within the team’s risk framework.

Requirements

5-7+ years of experience in fintech with a focus on loan servicing and project/program management.
Ability to navigate between the big picture and execution details simultaneously.
Track record of taking extreme ownership in driving to decisions and outcomes.
Experience with leading change across a large organization.
Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision.
Analytical mindset, strong excel skills necessary; SQL experience is nice to have

Culture & Benefits

Competitive compensation package with a strong pay for performance rewards approach.
Eligible for a cash bonus, equity rewards and benefits, in accordance with applicable plans and programs.
%hirify_global% conducts regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.