GROW Customer Service Manager (EdTech)

TL;DR

GROW Customer Service Manager (EdTech): Managing a portfolio of district partnerships for a high-impact tutoring solution, ensuring seamless program delivery and exceptional customer experience. Focus on building strong relationships with school leaders, coordinating program execution with internal teams, and leveraging data to drive student outcomes.

Location: Remote (All US)

Salary: $70,000–$90,000 USD

Company

hirify.global is an EdTech company reimagining how schools support students with a suite of scalable solutions including 24/7 tutoring, writing feedback, and AI-powered instructional tools.

What you will do

• Build and manage relationships with school and district leaders for successful GROW program implementation.
• Serve as the primary point of contact post-sale, ensuring consistent communication and alignment on goals and logistics.
• Proactively manage implementation timelines, track deliverables, and monitor program KPIs using tools like Asana and Airtable.
• Lead orientation and professional development for educators on GROW expectations, processes, and platform usage.
• Partner with internal teams including sales, academic services, and product to ensure a unified customer experience.

Requirements

• 1-2 years experience working with customers within a SaaS company or in a Customer Success role.
• Ability to leverage data in all decision-making processes.
• Strong written and verbal communication skills.
• Outstanding organizational skills and ability to manage multiple tasks and requests.
• Willingness to travel 35%-40% of the time.

Culture & Benefits

• Join a remote-first company with a collaborative, mission-driven culture.
• Opportunities to connect in person throughout the year.
• Comprehensive compensation, health benefits, retirement plan, and stock options.
• Generous time off, including sick days, hirify.global Days, and a full hirify.global Week from December 25 to January 1.
• A $500 stipend to set up your workspace and $100 monthly stipends for ongoing workspace needs.
• Support for growing families with generous paid parental leave and unlimited access to tutoring for children of employees.