TL;DR

Communications Strategist (Knowledge Management): Defining and implementing communication and change management strategies to support knowledge changes across Customer Operations, BPO frontline advocates, and Risk Operations partners with an accent on operational clarity and regulatory confidence. Focus on designing scalable communication infrastructure and mitigating risks related to miscommunication or change fatigue.

Location: Remote (US)

Salary: $101,500—$152,300 USD (Zone A)

Company

%hirify_global% is a technology company focused on increasing access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

Own the communications and change management strategy for Customer Operations.
Establish and maintain governance for change communications, including standards and approval pathways.
Design scalable communications infrastructure, including templates and playbooks.
Partner with Support Content Operations to enable production of change communications.
Ensure changes to policy, process, tooling, and product are communicated clearly.
Collaborate with Learning, Customer Operations, and Product Support to align on messaging.

Requirements

4+ years of experience in Communications, Change Management, Knowledge Management, or Content Operations.
Demonstrated experience defining communications strategy and governance.
Experience building frameworks and infrastructure that enable others to execute consistently.
Strong understanding of how knowledge, communications, and change management work together.
Ability to work cross-functionally with product, operations, learning, and risk partners.
Clear, structured communication style and the ability to translate complex changes into actionable guidance.

Culture & Benefits

Remote work options available.
Medical insurance provided.
Flexible time off offered.
Retirement savings plans available.
Modern family planning resources.