Customer Success Executive - Forward Deployed (AI)

TL;DR

Customer Success Executive (AI, Healthcare): Implementing and scaling AI solutions within client healthcare systems with an accent on post-sale execution, measurable outcomes, and strong adoption. Focus on aligning solutions with nursing workflows, improving patient care, and driving durable change in real-world clinical environments.

Location: This is a forward-deployed, onsite role. Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly. Periodic travel to HippocraticAI offices (e.g., Palo Alto) is also required.

Company

hirify.global has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, delivering deep clinical expertise and transforming patient outcomes globally.

What you will do

• Serve as a forward-deployed implementation and customer success lead onsite at assigned client locations.
• Own post-sale delivery, including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams as a trusted advisor.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions, ensuring ongoing adoption and measurable success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Reinvent healthcare with AI that prioritizes safety and transforms patient outcomes globally.
• Work with a team of physicians, hospital leaders, AI pioneers, and researchers from leading institutions.
• Join a company backed by the world’s leading healthcare and AI investors with significant funding.
• Build alongside experts who have improved care, advanced science, and built world-changing technologies.