TL;DR

Customer Success Executive (AI, Healthcare): Implementing and scaling AI solutions within client healthcare systems with an accent on post-sale execution, measurable outcomes, and strong adoption. Focus on aligning solutions with nursing workflows, improving patient care, and driving durable change in real-world clinical environments.

Location: This is a forward-deployed, onsite role. Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly. Periodic travel to HippocraticAI offices (e.g., Palo Alto) is also required.

Company

%hirify_global% has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, delivering deep clinical expertise and transforming patient outcomes globally.

What you will do

Serve as a forward-deployed implementation and customer success lead onsite at assigned client locations.
Own post-sale delivery, including workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams as a trusted advisor.
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of %hirify_global% solutions, ensuring ongoing adoption and measurable success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.

Requirements

5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.

Nice to have

Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

Reinvent healthcare with AI that prioritizes safety and transforms patient outcomes globally.
Work with a team of physicians, hospital leaders, AI pioneers, and researchers from leading institutions.
Join a company backed by the world’s leading healthcare and AI investors with significant funding.
Build alongside experts who have improved care, advanced science, and built world-changing technologies.

Customer Success Executive - Forward Deployed (AI)