Customer Success Manager, Enterprise

TL;DR

Customer Success Manager, Enterprise: Actively managing and developing a portfolio of enterprise trades companies to ensure company revenue and maximize software value with an accent on building senior-level relationships and coaching best practices. Focus on solving complex problems with out-of-the-box solutions to strategically increase product value and identifying actionable insights from user engagement data.

Location: Remote (US). Less than 15% travel nationwide is required.

Salary: $85,700–$114,600 USD

Company

hirify.global accompanies customers every step of the way, providing software solutions for trade service companies.

What you will do

• Develop and manage a portfolio of ~35 Enterprise customer accounts with complex needs.
• Gather intelligence on product usage, determine valuable features, and coach on best practices.
• Build and maintain senior-level relationships, ensuring a premium customer experience.
• Solve complex problems with strategic solutions to continuously increase product value.
• Analyze user engagement data and report on KPIs to identify actionable insights.
• Identify up-selling and cross-selling opportunities within customer segments.

Requirements

• 4+ years of combined experience in account and/or project management in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter thriving in an entrepreneurial, fast-paced environment.
• Demonstrated ability and interest in project management and data analysis.
• Adaptable team player with strong communication and organizational skills.
• Ability to travel less than 15% nationwide.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding and leadership training programs.
• Company-paid medical, dental, and vision benefits with employer-paid options and dependent coverage.
• FSA, HSA, and 401k match.
• Parental leave and support, fertility services, surrogacy, and adoption reimbursement.
• Pet insurance, legal advisory, and financial planning tools.