TL;DR

CRM Manager (Marketing): Building the best possible experience for professional dealers by designing and managing multi-channel communications and automated customer journeys. Focus on conducting A/B testing and data analysis to continuously improve performance and align with product roll-outs.

Location: On-site in London

Company

%hirify_global% is the UK’s fastest-growing used car marketplace connecting private car sellers with over 7,500 verified dealers nationwide.

What you will do

Own the B2B dealer journey end-to-end, identifying and fixing tricky areas with smart, automated communications.
Design, build, and manage multi-channel comms using email, SMS, WhatsApp, and in-browser notifications.
Conduct A/B testing and analysis on campaigns to improve performance and report key takeaways.
Coordinate the campaign calendar and execute ad hoc communications to align with product updates.
Act as the voice of the dealer in cross-functional team meetings.

Requirements

A strong CRM background with hands-on experience in campaign management and building out complex customer journeys.
Proficiency with CRM tools like Braze, HubSpot, and Looker.
Sharp data analysis skills and proven ability to set up and learn from experimentation.
Excellent communication skills to write clear, compelling copy and explain results confidently.
The ability to fly solo and manage multiple tasks and deadlines.

Culture & Benefits

Work in a fast-growing company backed by leading investors.
Opportunity to test, learn, and prove what works with tangible business results.
Collaborate closely with Product, Creative, and Commercial teams.

Hiring process

Qualifying Screen with Talent Partner
Hiring Manager Interview with Head of CRM
Final Stakeholder Interview with Head of Dealer Marketing and member of CRM team/wider marketing team

Crm Manager (Marketing)