Design Researcher (Fintech)

TL;DR

Design Researcher (Fintech): Developing and leading research for a key area of the business in the Payments domain with an accent on solving customer problems, unlocking new opportunities, and guiding product development. Focus on managing research plans, delivering varied research across the product lifecycle from generative to evaluative, and synthesizing insights to generate shared understanding of user needs.

Location: London, UK (Hybrid, 2 days/week in office)

Salary: £70,929–£78,810

Company

hirify.global is a large, experienced team of 70+ researchers shaping product and service development in the finance sector.

What you will do

• Develop and lead research for a key business area within Payments.
• Manage the research plan and roadmap for your service or product area.
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
• Work on varied research across the product development lifecycle, from generative to evaluative research.
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
• Triangulate research and data from different sources to tell compelling customer stories.

Requirements

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Has a collaborative approach to research.
• Ability to work on more than one project in tandem.
• Ability to create research roadmaps and plans to keep the team on track.
• Deep qualitative research experience using techniques such as usability testing, concept testing, and depth interviews.
• Experience running quantitative studies (e.g. surveys) and able to analyse quantitative results.
• Strong communication skills with the ability to influence wider business stakeholders.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (e.g. contextual enquiry or diary studies).

Culture & Benefits

• A generous pension contribution of up to 15%.
• Annual performance-related bonus scheme and share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.
• Inclusive and diverse work environment, welcoming applications from under-represented groups.