TL;DR

Key Account Manager: Championing strategic partnerships and driving commercial expansion within existing accounts for a Digital Experience Platform (DXP) with an accent on identifying upsell/cross-sell opportunities and building deep-rooted customer relationships. Focus on exceeding growth targets, ensuring customer retention, and advocating for customer needs internally.

Location: Remote (United States)

Salary: $150,000–$175,000 OTE (Base: $85,000–$100,000)

Company

%hirify_global% empowers ambitious brands to create digital customer experiences using its open-source Drupal-based Digital Experience Platform (DXP).

What you will do

Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within existing accounts to exceed growth targets.
Build and maintain deep relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health.
Collaborate with Renewal Managers to ensure seamless renewals, mitigate churn risk, and facilitate timely contract execution.
Act as the "voice of the customer," collaborating across internal teams to resolve issues and optimize the customer journey.
Create and execute data-driven territory plans to maximize account retention and lifetime value (LTV).
Maintain rigorous hygiene within Salesforce and other CRM tools for accurate forecasting and account documentation.

Requirements

Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises.
Proven track record of owning and exceeding sales quotas, with a specific focus on growing revenue within existing accounts.
Exceptional communication and leadership skills, with the ability to drive account strategy proactively.
Highly detail-oriented with strong prioritization skills and ability to navigate complex procurement cycles.
Proficiency in Salesforce and Google Workspace is required.
English: B2 required.

Culture & Benefits

Best-in-class benefits, including competitive healthcare coverage, wellness programs, and parental leave.
Flexible "take it when you need it" time off and recognition programs.
Opportunity to work in a Great Place to Work-Certified™ company.
A global team that empowers individual growth and achievement.
Embraces innovation and the potential of AI, encouraging learning and collaboration with AI tools.