Junior Support Specialist

TL;DR

Junior Support Specialist: Handling player requests via Zendesk and monitoring reviews on app stores with an accent on maintaining the knowledge base and collecting player feedback. Focus on resolving user issues and escalating complex technical problems to senior specialists.

Location: Remote or office-based in Yerevan, Armenia

Company

hirify.global is a game development studio and part of the GDEV holding, creating unique pixel-style games, including the globally popular Pixel Gun 3D.

What you will do

• Handle player requests via Zendesk: respond to tickets, resolve issues, and provide guidance and support.
• Monitor and reply to reviews in Google Play, App Store, and Steam.
• Maintain and improve the knowledge base, updating templates and Help Center articles.
• Collect, document, and share player feedback with the development team.
• Escalate complex technical or system issues to senior specialists or relevant teams.

Requirements

• Basic experience in customer or technical support with strong communication and problem-solving skills.
• Confident written communication skills in Russian and English (English level B1+ or higher).
• Genuine interest in games and a good understanding of the gaming industry.
• Understanding of how games work: bugs, accounts, in-game purchases, and common user issues.
• Confident PC skills and experience with office and communication tools.
• Attention to detail, resilience, and ability to stay calm under pressure.

Culture & Benefits

• Work schedule: Tuesday–Wednesday, 14:00–23:00 (Yerevan time).
• Flexible work format: remote or office-based in Yerevan.
• Official employment: Armenian Labor Code or remote contract.
• Transparent conditions: fully official salary, 21 paid vacation days, 3 additional days off, 100% paid sick leave.
• Health insurance in Armenia from day one.
• Learning and growth opportunities: workshops, masterclasses, and access to internal educational resources.
• Corporate events, holiday gifts, and bonuses.