Customer Experience Representative (French)

TL;DR

Customer Experience Representative (SaaS): Supporting users across the hirify.global ecosystem by answering questions, troubleshooting issues, and guiding them through the product with an accent on fast, clear, and empathetic resolutions. Focus on spotting recurring pain points, taking ownership of user retention, and ensuring high CSAT.

Location: Must be based in France

Salary: Competitive salary + company bonus

Company

hirify.global is a bootstrapped B2B SaaS company that provides a sales engagement platform to over 40,000 sales teams worldwide.

What you will do

• Be the go-to person for users, answering questions, troubleshooting issues, and guiding them through hirify.global, lemwarm, and lemcal.
• Deliver support primarily through live chat and email, and occasionally via calls, focusing on fast, clear, and empathetic resolutions.
• Proactively spot and flag recurring pain points or blockers to Product, Tech, or Marketing to improve documentation, UX, and product features.
• Take ownership of user retention by helping customers adopt best practices, overcome obstacles, and continuously get value from the tools.
• Ensure every interaction ends with a satisfied and confident user, maintaining high CSAT and creating a smooth, effortless support experience.

Requirements

• Love building strong relationships with users and understanding their needs.
• Ability to communicate complex ideas simply, both in writing and on calls.
• Comfortable managing multiple conversations while maintaining a high standard of support.
• Curious, proactive, and eager to learn in a fast-paced environment.
• Fluent in both English and French, written and spoken.

Culture & Benefits

• Competitive salary plus company bonus.
• 37 days of holidays per year (+3 additional days from lempire).
• Comprehensive 100% premium medical coverage with Alan Blue for you and your family.
• Daily meal tickets with Swile Meal Tickets.
• 100% covered Navigo Card for seamless commuting.
• Provided laptop, tools, and equipment needed for the job.
• Annual team building events in cool places around the world.

Hiring process

• Interview with Talent Acquisition Manager.
• Interview with VP Customer Experience.
• Asynchronous Business Case + Live Q&A with future Team Lead.
• Final round with CEO or Chief of Staff.
• Reference Check.
• Offer.