Onboarding Project Manager (Hospitality)

TL;DR

Onboarding Project Manager (Hospitality): Leading complex, multi-stakeholder onboarding projects for strategic customers from contract to adoption with an accent on seamless customer journeys and full value realization. Focus on defining project scope, managing timelines, coordinating cross-functional teams, and serving as a trusted advisor throughout the onboarding lifecycle.

Location: Remote (Spain)

Company

hirify.global is transforming hospitality by building an intelligently designed platform that powers properties across 150 countries with a completely remote team.

What you will do

• Own the end-to-end onboarding lifecycle for hirify.global' most strategic customers.
• Define and manage project scope, milestones, and deliverables to achieve customer go-live on time.
• Serve as the primary point of contact for onboarding, ensuring clear communication and coordination.
• Lead structured customer meetings, including Pre-Kickoff, Kickoff, and Go-Live milestones.
• Oversee delivery of core and add-on services, coordinating with Onboarding Coaches and Professional Services.
• Manage expectations, proactively identify risks, and guide customers through the adoption phase.

Requirements

• Minimum 2 years of experience in hotel operations with deep understanding of hospitality workflows.
• At least 1 year of direct SaaS project management experience, with ownership of timelines and deliverables.
• Fluency in English and Spanish at a business level, both written and spoken.
• Demonstrated ownership of end-to-end service delivery, including high levels of customer interaction.
• Proven ability to manage complex, multi-stakeholder projects with competing priorities and tight timelines.
• Strong communication and presentation skills, with the ability to lead executive-level relationships.

Nice to have

• Project management experience within a SaaS company.
• Familiarity with Salesforce, Zendesk, or similar CRM/ticketing platforms.
• Experience with customer success metrics and adoption frameworks.
• Background in hospitality technology implementations or PMS migrations.

Culture & Benefits

• Remote First, Remote Always working model.
• Paid Time Off (PTO) in accordance with local labor requirements.
• Access to 2 corporate apartment accommodations for team member use (San Diego & São Paulo).
• Monthly Wellness Fridays for an extra long weekend.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Access to professional development courses in hirify.global University.