Manager Of Customer Success (Saas)

TL;DR

Manager of Customer Success (Saas): Leading a team of 8 to structure and drive performance in customer adoption, retention, and growth, focusing on simplifying and securing clients’ digital journeys. Focus on industrializing customer journeys, building necessary reporting, and help designing effective internal collaboration processes.

Location: Flexible hybrid work setup

Salary: Not specified

Company

hirify.global is a leading Saas company revolutionizing the way people do business through secure digital transactions.

What you will do

• Lead the Customer Success Team, focusing on structuring the team around adoption, retention, and growth objectives.
• Implement processes and tools to drive performance and monitor key KPIs like NPS, churn, adoption, and expansion.
• Define the Customer Success strategy and align it with company objectives.
• Oversee new client onboarding to maximize time-to-value and support strategic accounts.
• Industrialize customer journeys and contribute to building reporting for CSM activity.

Requirements

• 5 to 10 years of experience in Customer Success within a B2B SaaS environment.
• Proven experience in leading and managing teams for at least 3 years.
• Strong data- and process-driven mindset with a performance-oriented culture.
• Excellent interpersonal and communication skills with natural leadership abilities.
• Ability to thrive in a fast-growing/scale-up environment.
• Fluent in French and English.

Nice to have

• Familiarity with CS/CRM tools and experience with data or AI products.

Culture & Benefits

• Flexible hybrid work set up.
• Flexible working hours and a framework status with RTT.
• Health Insurance 100% covered.
• Meal Vouchers (Ticket restaurants).
• Tailor-made onboarding and skills development program.
• Access to specialized technical training platforms.

Hiring process

• HR Discovery Call (30 min).
• 1st interview with business (direct report).
• Business case.
• 2nd interview with business & business case feedback.
• Reference check.