TL;DR

Lead Change Management (ITSM): Govern and approve changes across %hirify_global% Engineering, ensuring smooth coordination in a fast-moving environment with an accent on BAU change operations, policy adherence, and continual process improvement. Focus on identifying streamlining opportunities, leading cross-region collaboration, and supporting root-cause discussions for failed changes.

Location: Onsite in St. Louis, USA

Company

%hirify_global% is a leading global financial markets infrastructure and data provider, driving financial stability, empowering economies, and enabling sustainable growth for customers.

What you will do

Support BAU change operations, including assessing changes, hosting CABs, and validating documentation.
Lead daily stand-up calls to enable cross-region collaboration and review the Change queue for timely action.
Prepare and publish weekly and monthly Change Management reports with clear insights and trend analysis.
Provide input and support for continual improvement of the Change Management process and related workflows.
Participate in failed change reviews and support root-cause discussions.
Collaborate with implementation teams, service owners, and product teams to enhance change quality and compliance.

Requirements

Excellent English proficiency (verbal and written).
Working knowledge of ServiceNow for IT Service Management activities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reporting.
Proven understanding of Change Management concepts and frameworks.
Critical thinking, analytical skills, and problem-solving ability.
Strong administrative and organizational skills with attention to detail.

Nice to have

ITIL 4 Foundation certification.

Culture & Benefits

Be part of a team that values innovation, quality, and continuous improvement.
Work in a dynamic organization of 25,000 people across 65 countries.
Committed to sustainability across the global business and partnerships with customers on sustainability objectives.
Offers a range of tailored benefits and support, including healthcare and retirement planning.
Provides paid volunteering days and wellbeing initiatives.
Part of a collaborative and creative culture that encourages new ideas.