TL;DR

Technical Advisor (Medtech): Supporting the customer base with product usage, answering questions, and resolving issues with an accent on developing in-depth product knowledge and collaborating closely with Senior Technical Advisors, implementation, and QA teams. Focus on acting as first-line support via phone, email, and chat, handling level 1 and 2 support tickets, configuring customer environments, and informing customers about product features and best practices.

Location: On-site in Quebec City or Montreal, Canada (working schedule 1:30 p.m. to 9:00 p.m., Monday to Friday)

Company

%hirify_global% is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient through Healthcare BI, advanced analytics, and informed insights.

What you will do

Act as first-line support for customers via phone, email, and chat.
Handle level 1 and 2 support tickets.
Prioritize support requests and enhancement requests.
Configure customer environments.
Inform customers about product features and best practices.
Work closely with cross-functional teams to resolve technical issues quickly.

Requirements

Minimum of 3 years of relevant experience.
Excellent technical skills and ability to learn various computer systems and tools.
Natural ability to manage stress and work in a fast-paced, dynamic environment.
Excellent organizational and prioritization skills.
Excellent oral and written communication skills.
Demonstrated ability to understand, verbalize, and synthesize.
Fluency in English and French (spoken, written, and read) is required.

Nice to have

Knowledge of Zendesk.
Understanding of medical schedules and the administrative workings of the healthcare system.

Culture & Benefits

Compensation that recognizes your contribution.
4 to 6 weeks of paid vacation per year.
5 paid personal days per year.
Group RRSP / DPSP plan with employer contribution.
Complete group insurance plan from day 1.
Annual wellness allowance.
Access to the Lumino Health™ telehealth application.
Flexible work hours and more.