Technical Advisor (Medtech)

TL;DR

Technical Advisor (Medtech): Supporting the customer base with product usage, answering questions, and resolving issues with an accent on developing in-depth product knowledge and collaborating closely with Senior Technical Advisors, implementation, and QA teams. Focus on acting as first-line support via phone, email, and chat, handling level 1 and 2 support tickets, configuring customer environments, and informing customers about product features and best practices.

Location: On-site in Quebec City or Montreal, Canada (working schedule 1:30 p.m. to 9:00 p.m., Monday to Friday)

Company

hirify.global is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient through Healthcare BI, advanced analytics, and informed insights.

What you will do

• Act as first-line support for customers via phone, email, and chat.
• Handle level 1 and 2 support tickets.
• Prioritize support requests and enhancement requests.
• Configure customer environments.
• Inform customers about product features and best practices.
• Work closely with cross-functional teams to resolve technical issues quickly.

Requirements

• Minimum of 3 years of relevant experience.
• Excellent technical skills and ability to learn various computer systems and tools.
• Natural ability to manage stress and work in a fast-paced, dynamic environment.
• Excellent organizational and prioritization skills.
• Excellent oral and written communication skills.
• Demonstrated ability to understand, verbalize, and synthesize.
• Fluency in English and French (spoken, written, and read) is required.

Nice to have

• Knowledge of Zendesk.
• Understanding of medical schedules and the administrative workings of the healthcare system.

Culture & Benefits

• Compensation that recognizes your contribution.
• 4 to 6 weeks of paid vacation per year.
• 5 paid personal days per year.
• Group RRSP / DPSP plan with employer contribution.
• Complete group insurance plan from day 1.
• Annual wellness allowance.
• Access to the Lumino Health™ telehealth application.
• Flexible work hours and more.