TL;DR

Conversation Designer II (AI): Shaping engaging experiences for AI-driven Chatbots and IVR systems with an accent on intuitive dialog flows, functionality validation, and language optimization. Focus on voice interaction, information design, and analytics to create impactful customer experiences.

Location: Arlington, TX, United States (Hybrid)

Company

%hirify_global% is committed to AI-powered transformation, using advanced machine learning and automation to help reimagine customer interactions and modernize operations.

What you will do

Own and continuously improve the overall chatbot/IVR design and user experience, using metrics and data-driven insights.
Participate across all product phases: discovery, delivery, and iteration.
Lead collaborative design reviews with the product team to ensure user-centric solutions.
Gather a deep understanding of product business requirements, customer behavior, and technical limitations.
Present and advocate for user-centered design and effectively articulate design decisions.

Requirements

3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required.
Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc.
Experience in AI, chatbot/IVR strategy, conversation design, and optimization.
Knowledge of Natural Language Processing and Prompt Engineering.
Familiar with Agile principles and able to work effectively with cross-functional teams.
Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces.

Nice to have

Contact center and/or customer service experience a plus.
Bilingual a plus (English & Spanish)

Culture & Benefits

Workplace where your ideas matter, and your development is prioritized.