TL;DR

Customer Success Manager (GRC): Building and maintaining customer relationships to drive product adoption, expansion, and advocacy with an accent on providing GRC subject-matter expertise and Risk Cloud product advice. Focus on leading long-term success plans, tracking customer health, and collaborating cross-functionally to ensure retention and identify expansion opportunities.

Location: Remote - United States

Salary: $100,000 – $120,000 per year + variable + equity + benefits

Company

%hirify_global% is a global leader in Governance, Risk, and Compliance (GRC) solutions, providing an award-winning Risk Cloud platform for enterprises.

What you will do

Build and maintain customer relationships to drive product adoption, expansion, and advocacy.
Act as a trusted advisor, providing GRC expertise and Risk Cloud product advice.
Lead the development of long-term success plans and drive executive alignment with customers.
Own the tracking of customer health scores and proactively engage unhealthy customers with winning solutions.
Collaborate cross-functionally with other %hirify_global% teams throughout the customer journey.
Partner closely with Sales and Solution Engineering to drive expansion and ensure customer retention.

Requirements

3+ Years Experience in GRC or Risk Advisory.
1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles.
Passion for SaaS applications and understanding of the Risk Cloud platform.
Great people skills, with the ability to quickly understand and tailor messages to the audience.
Ability to manage multiple accounts and priorities, requiring strong organization, time management, and attention to detail.
A drive to learn, be curious, and effectively communicate how Risk Cloud solves customer problems.

Culture & Benefits

Hybrid workplace allowing flexibility aligned to role responsibilities.
Competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits.
Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
Support for employee growth and development through informal and formal programs, including LinkedIn Learning and a Mentorship Program.
Culture grounded in core values: Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar.
Commitment to fostering an inclusive work environment, including Employee Resource Groups.