5 дней назад
Itil Service Operations Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
ITIL Service Operations Analyst: Supporting the delivery, stability, and continual improvement of IT services, ensuring incidents, requests, problems, and changes are managed effectively and in line with ITIL best practices. Focus on maintaining service quality, supporting operational processes, and ensuring timely, accurate, and professional support to customers and internal teams.
Location: Onsite in Cardiff, United Kingdom
Company
delivers end-to-end solutions, in addition to providing cloud services.
What you will do
- Manage incidents, service requests, problems, and changes in line with ITIL best practices.
- Monitor service performance and triage and prioritise tickets.
- Coordinate with technical teams to drive timely resolution.
- Maintain clear communication with customers and stakeholders.
- Assist with the planning, assessment, and coordination of changes and releases.
Requirements
- ITIL Foundation / Practitioner, intermediate or similar qualification.
- Change Management Experience.
- ServiceNow knowledge.
- Major Incident Management experience.
- Eligibility to pass BS7858 security check
Culture & Benefits
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
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