Enterprise Customer Success Manager (Martech)

TL;DR

Enterprise Customer Success Manager (Martech): Driving strategic renewals, ensuring ongoing adoption, and championing the success of Enterprise customers with an accent on tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention. Focus on sharing customer feedback, resolving escalations, and delivering outstanding customer experiences.

Location: Must be located anywhere in the continental US in the EST timezone

Salary: $145,000 - $165,000

Company

hirify.global is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

What you will do

• Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention.
• Develop and execute engagement strategies to help customers leverage hirify.global's AI solutions across various industries and business functions.
• Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption.
• Become a product expert and develop best practices to help customers unlock hirify.global's full functionality.
• Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences.
• Influence hirify.global's product roadmap by representing the voice of the customer and sharing actionable insights.

Requirements

• 7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech), including 3+ years of experience managing enterprise accounts and achieving commercial targets.
• Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers.
• Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives.
• Experience presenting to large and diverse audiences, with excellent communication and influencing skills.
• Strong organizational skills with the ability to prioritize accounts and manage time effectively.
• Demonstrated ability to orchestrate cross-functional resources to ensure customer success.

Culture & Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work.
• FlexWellness program ($1,800 annually) to help support your personal health goals.
• Generous budget for home office set up.